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Biography

Charles Wiggins

Systems Support Engineer

High-performance, results-oriented IT professional with ten year career developing, administrating, and maintaining complex Windows-based IP enterprise computing systems. Demonstrated ability in executing helpdesk operational strategies, and proactive “outside the box” technical solutions to optimize system performance objectives. Adept at overcoming obstacles, identifying and appropriating resources and devising innovative solutions to meet client-specific demands. Extensive experience and education in the IT industry, interacting with diverse individuals and groups, utilizing strong communication skills to convey complex information in concise and understandable terms. 

CERTIFICATIONS
MCTS – Configuring Windows 7, Comptia Security +

 

TECHNOLOGY
Platforms:  Windows 10/8.1/8 /7 / Vista / XP / 2000 / NT, Windows Server 2012/2008 / 2003 / 2000, Fedora 5, Ubuntu 11/12.
Tools: COTS products, Photoshop, Dreamweaver, Adobe Acrobat, Deltek, MS Office (Word, Excel, Outlook, PowerPoint, Access), SugarCRM, Remedy, ConnectWise.
Desktop Tools: Microsoft Office Suite 2016/ 2013/ 2010/ 2007 / 2003 / XP, GCS Premier, Word perfect, Adobe Pro 6.0 - 11.0, Mozilla, IE 6.0 – 8.0, Reference Manager 10 / 11, Filemaker 6.0, Cisco VPN 4.0/5.0/SSL, Dell SonicWall.
Server Applications:  Exchange 2010/ 2007 / 2003 / 2000, Exchange 5.0.5.366, Exchange System Manager, Symantec Backup Exec, Server 2003 Backup Utility, Veritas Backup Exec 8.6, Symantec Antivirus 11.0, IIS 5.0 / 6.0/ 7.0, Windows Remote Desktop Connection, Microsoft Windows Server Update Services, Windows SharePoint 3.0- 2010, Postini, Exmerge Utility, Symantec Mail Security for Microsoft, Blackberry Enterprise Server 5.0 / 4.0, Exchange 2007 Console, Exchange 2007 Power Shell, SolarWinds, Vmware esxi 4.0/ 5.1/5.5, Vmware Vcenter 4.0/5.1/5.5,Oracle VirtualBox.

   

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