MadWolf’s mission is to deliver enterprise-quality managed services and focused applications to organizations operating in the non-profit, association and international development sectors. The firm’s vision is that all businesses will be migrating to a framework where most IT services will be outsourced and consumed following the utility model where services are consistent and reliable and resource costs are only incurred based on consumption. At MadWolf this transition is enabled through 3 main practices – Managed Service, Professional Services, and Security & Data Integrity – all under the guidance and governance of the MadWolf Project Management Office. MadWolf’s key to delivery is based on a matrix approach crossing all divisions taking advantage of a common integrated service automation platform leveraging our highly experienced people, institutionalizing our robust processes, and flexing our superior technology.
Due to these Microsoft new product offerings with Microsoft 365 and Office 365, MadWolf rebranded part of its managed service offering to The Cloud Collaboration in Office 365 (CCn365). This provides a better description of not only the solutions we provide, but also more importantly, what organizations need in order to maximize their Office 365 capabilities. Office 365 is a robust and extendable platform, that if implemented and governed correctly, can make a tremendous difference in operational excellence in an organization. Our MSSP / CCn365 approach is designed to increase user adoption, help set up and manage an Office 365 governance plan, provide support for ongoing questions and issues, and help our customers deploy platform features to modernize your business operations to support the new speed of business.
Central to our proposition of Managed Services is our commitment to help organizations be as productive as possible by:
- • Minimizing downtime through actively monitoring all SNMP capable devices,
- • Fully Managing those devices thru juried patching as well as eliminating issues before they manifest into problems,
- • Aligning with an organization’s culture and acceptance of technology and recognizing the various constraints of time, budget and infrastructure while offering the best suitable strategies and solutions.
Key to our ability to offer a high-level of functionality is our Network Operations Center (NOC) tool suite, N-Central supplied by SolarWinds, one of the leading vendors in this arena. We have built and integrated our NOC with our PSA system assuring tractability of any issue. We are considered one of SolarWinds Super Elite Business Partners, having worked with the product for eleven years, and representing over 3500 nodes under management.