Customer Lockbox for Microsoft Teams Customer Lockbox ensures that Microsoft can't access your content to do service operations without your explicit approval. Customer Lockbox brings you into the approval workflow process that Microsoft uses to ensure only authorized requests allow access to your content. Occasionally, Microsoft engineers help troubleshoot and fix issues that arise with the service. Usually, engineers fix issues using extensive telemetry and debugging tools Microsoft has in place for its services. However, some cases require a Microsoft engineer to access your content to determine the root cause and fix the issue. Customer Lockbox requires the engineer to request access from you as a final step in the approval workflow. This gives you the option to approve or deny the request for your organization and provide direct-access control to your content. Contact us to learn more: 202.293.5003 x4 sales@madwolf.com More links M365 Admin Message