Built upon the ThunderBolt Direct foundation, the Enhanced Fully Managed Security and IT Service offering includes Reactive Help Desk support in one fixed monthly cost.
Accompanying this service is a dedicated team of IT Service professionals who will meet with you regularly.
This team matrix approach consisting of:
- Customer Service Engineer who documents your environment & processes
- Service Manager who assures your satisfaction with our response at every turn
- Virtual CIO, to help you plan for IT changes and to keep you aware of IT trends
Along with our Monitoring and Management of your environment, we also layer in tools to assist with data packet shaping as well as extended support for office systems such as VoIP phones, WAPS and printers. Support windows can also be extended for 24x7 and international operations.
The following services are included with options for additional feature support:
- User management and licensing
- Exchange Online Operation
- Local System and Network Monitoring and Management
- Local Backup Management, including testing and DR
- Active Directory Administration
- Exchange Online Protection
- Microsoft Multi-Factor Authentication
- OneDrive for Business Support
- Proactive System Monitoring and Management
- Creation and maintenance of cloud-based users
- Office 365 Backup and Archive Maintenance
- Mobile device management
- Enhance Security Bundle
- Pervasive Security training & phishing